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Today’s situation with COVID-19

Vet Dr. Laura Purdy in COVID-10 PPE

We are currently taking appointments

In light of the recent COVID-19 developments, we wanted to provide an update on our services. As of right now we continue to attend house calls to help with in-home euthanasias, while taking strong precautions to limit the possibility of transmission and mitigate the spread of this disease.

Our priority has been, and will always be, helping pets and families with end of life care. We are committed to doing so to the absolute best of our abilities. With the onset, and increasing numbers, of COVID-19 cases the way that we show we care for you and your pet may look slightly different than it has in the past. We’ve put this page together to help you prepare for our visit to your home, and let you know how you can do your part to keep us and our community safe.

Making and Preparing for the appointment

Prior to the appointment, please read this entire page before calling.

  • We are currently not scheduling appointments further out than about 72 hours, due to the rapidly changing conditions we are all experiencing. We may also have more limited availability due to the increased precautions we are taking between appointments. We appreciate your patience in this, and will always work with you by phone to discuss your pet’s quality of life and determine what plan of action is appropriate.
  • We will be asking additional questions in order for us to learn more about your pet and your family. We ask that you answer these questions to the best of your ability, and to update us if there are any changes between when we speak on the phone and arrive at your home.
  • If there are additional memorial items that you may want through Memorial Pet Services, please review their online catalog and have item numbers ready ahead of time.
  • We request that only immediate family members living in the home be present for the appointment.

During the appointment

At the appointment, we will be taking various precautions to not only protect you and ourselves, but also to help protect the other families that we visit that day. Please read through this list prior to the appointment in order to know what to expect. We’ve bolded things we need you to do. If you have any questions or concerns about what’s below please call us to discuss your situation further prior to our visit.

  • When we pull into your driveway, it may take us a few extra minutes before we are ready to greet you and your pet. We will be sanitizing our hands and preparing the items we need for the appointment.
  • We request that only immediate family members living in the home be present for the appointment.
  • If you and your pet are able to be outside or in a less utilized area for our appointment such as a garage, porch, back deck, please let us know in our phone consultation and/or upon arrival.
  • We will be dressed a little differently than we normally are – expect us to be wearing a face shield or safety glasses, mask, gloves, coveralls or scrubs, and washable shoes or booties. These items may create a physical barrier, but we’re the same compassionate veterinarians underneath all the layers. By wearing these additional protections, we’re able to change them in between visiting homes and protect you and ourselves from transmitting virus particles.
  • If you have a pen at home, please use your own in order to sign our paperwork and have it somewhere handy.
  • If you have a mask available and are comfortable wearing it during the appointment, please do, but it is not required.
  • We will still be taking the same forms of payment – cash, credit card or check (which can be pre-written out to Journeys Home). Cash and checks will be placed in a plastic baggie. If paying by credit card, we will ask you to read out the information for us to put into our phone payment program, and the doctor will ask for verbal permission in lieu of a signature.
  • Throughout the appointment, we ask that you remain aware of maintaining at least 6 feet of distance between the doctor and yourself. This may mean adjusting where the household members are seated, and taking turns being near the pet. We know this is an already exceedingly difficult time, but this is the best way to still be able to continue to provide in-home care for your pet. Our doctor may remind you of this distance if we find you are struggling to maintain it – please do not take offense, and work together to find an appropriate solution. 
  • In most cases, we will give your pet the initial injection under the skin just as we normally do while you keep appropriate social distancing as noted above. We can then let you spend time with your pet as they relax and gently fall asleep. Once the pet is comfortable and resting under anesthesia, we will ask that you once again maintain appropriate social distancing while we administer the second injection to help your pet peacefully pass. The doctor can then move away to allow the household to spend time saying goodbye.Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • We are still bringing all materials needed in order to make a clay pawprint if desired, and will be wearing gloves so you can safely and comfortably bake it after we leave.
  • In most cases, if the pet is coming with the doctor for cremation, we will once again ask you to maintain the appropriate social distancing while we prepare the pet for transport either by snuggling them in a blanket, and getting them on to a stretcher if the pet is large. We will, as always, need one member of the household to assist with walking the stretcher out to the vehicle.Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • Due to the increased possibility for transmission of the virus, we are unable to have your pet go with your own personal blanket or other items at this time to ensure the safety of ourselves and the cremation facility staff. Thank you for your understanding.

After your appointment

After the appointment, we will continue to be available to answer questions or address concerns about your pet. If your pet comes with our doctor for cremation, and you are receiving their ashes back, you will receive a call from Memorial Pet Services when the are ready to be picked up – normally about 1-3 business days after the home visit. Please see Memorial Pet Service’s website for the latest updates on their hours and protocols during this time. If pick up is not a viable option, your pet’s ashes can also be mailed to you for an additional postage fee which will be discussed in the initial phone consult.

We understand that losing a beloved companion at any time is challenging, but it can be overwhelming at this time of uncertainty and mourning.

  • Although the Pet Loss Resource Center is no longer offering in-person support groups, please reach out to them if you are in need of support during this time and the team will assist you.
  • If you are in need of more immediate emotional support before or after saying goodbye to your pet, consider reaching out to Day by Day Pet Support’s dedicated telephone hotline at 484-453-8210, as well as reaching out to loved ones by phone, email, or other virtual methods of contact.

If you (or anyone else who was present during our housecall visit) tests positive for COVID-19 within 14 days of our visit, please contact us so we can take appropriate steps to self quarantine to keep our community safe.

Sincerely,

Laura Purdy, Katie Hilst, & Christine Nelson, DVMs

Journeys Home Pet Euthanasia

Portrait of the 3 vets at Journeys Home Pet Euthanasia

Dr. Catie Hawkins, Dr. Laura Purdy, Dr. Katie Hilst

Voice Calls: (608) 347-1897
(please do not text)

Holiday Hours:
We are open regular hours except for Thanksgiving and Christmas day when we are closed but will return phone calls on those days.

Hours and Availability:
Weekdays 8:00 am – 8:00 pm
Saturday   8:00 am – 4:00 pm
Sunday     8:00 am – 4:00 pm

Contact by Email:

Send to: journeyspet@gmail.com

Contact by Email Form:

If you (or anyone else who was present during our housecall visit) tests positive for COVID-19 within 14 days of our visit, please contact us so we can take appropriate steps to self quarantine to keep our community safe.