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Today’s situation with COVID-19

Update August 19th, 2021: Dane County Public Health has issued a new public health order requiring that everyone age 2 and older wear a face covering or mask when in any enclosed building where non-household members are present. Due to this update, Journeys will ask that masks be worn when indoors at home visits regardless of vaccination status in order to follow public health guidelines.

We are currently taking appointments

With the lifting of the most recent Dane County Public Health Order, the team at Journeys Home is continuing to navigate how best to serve pets and families. The health & safety of our doctors and their loved ones, as well as the health and safety of our clients, continues to be our highest priority.

We are so incredibly proud of how our community has pulled together during this challenging time! Though it makes our hearts ache to know that we have had to navigate some difficult goodbyes, we are also so incredibly grateful to have been able to provide dignity in a tough time to pets and families through such adversity. Although we are still taking some minor precautions at visits, we’re thrilled to find that we’re able to resume a sense of normality and refocus on that connection we share with pets and families.

We’ve put this page together to help you prepare for our visit, and to let you know how you can do your part to assist us in continuing to be able to assist pets and families at home during this time.

Making and Preparing for the appointment

When possible, please read this entire page, in order to be best prepared for an appointment. Let us know if you have any questions or concerns by phone or email.

  • In order to continue to accurately screen clients prior to our visit, we are currently scheduling same day appointments, next day appointments, and up to three days in advance. If you are looking for an appointment for more than three days in advance you are welcome to call and discuss your situation and we can work with you to develop an appropriate plan.
  • We will be asking additional questions in order for us to learn more about your pet and your family. We ask that you answer these questions to the best of your ability, and to update us if there are any changes between when we speak on the phone and when we arrive at your home.
  • If there are additional memorial items that you may want through Memorial Pet Services, please review their online catalog and have item numbers ready ahead of time.
  • Please be knowledgeable and aware of the health and vaccination status of all two-legged supporters who may be present at the home visit. Our screening questions when scheduling are meant to apply to everyone in attendance..

During the appointment

At the appointment, we will be taking various precautions to not only protect you and ourselves, but also to help protect the other families that we visit that day.  If you have any questions or concerns about what’s below please call us to discuss your situation further prior to our visit.

  • When we pull into your driveway, it may take us a few extra minutes before we are ready to greet you and your pet. We will be sanitizing our hands and preparing the items we need for the appointment.
  • We require that you be knowledgeable of the health and vaccination status of anyone present at the home visit. For this reason, we recommend keeping the number of people limited whenever possible.
  • Please try to choose a space where we have ample room to spread out in order to continue to practice social distancing (inside or outside), and we welcome any ideas you have for increasing ventilation comfortably during the visit such as cracking open a window.
  • In order to follow Dane County’s newest Public Health Order, our doctors will be wearing masks at home visits. We will also be asking that all individuals age 2 and older wear masks for all indoor visits if people are medically able to do so. If wearing a mask is not possible for medical reasons, please consult with us directly to come up with an appropriate solution. Please let us know if you are experiencing any cold or flu-like symptoms, fever, have been exposed to a positive case or are waiting on results from a recent COVID-19 test regardless of personal vaccination status.
  • We are still waiting to hear back from our lawyer on a few clarification things, so it’s possible I may need to modify this but at least we will have something up and accurate for this new step in the COVID journey. Let me know if you have any questions!
  • We will still be taking the same forms of payment – cash, credit card or check (which can be pre-written out to Journeys Home).  If paying by credit card, we may ask for verbal permission in lieu of a signature.
  • During the visit, our doctor may continue to try to maintain social distancing when appropriate. Do not take offense if we hang back a bit! It’s been a long year of being 6-feet apart and we may continue to keep these habits in place even in situations where everyone is fully vaccinated. Our doctors may also discuss rearranging people and pets as needed in order to maintain safety and maximize our ability to assist everyone as effectively as possible during the visit. If you are unwilling to follow the doctor’s safety guidelines she may be unable to proceed with the home visit.
  • Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • We are still bringing all materials needed in order to make a clay paw print if desired, so you can safely and comfortably bake it after we leave.
  • In most cases, if the pet is coming with the doctor for cremation, we will prepare the pet for transport by snuggling them in a blanket, and getting them on to a stretcher if the pet is large. We will, as always, need one member of the household to assist with walking the stretcher out to the vehicle. Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • We are unable to have your pet go with your own personal blanket or other items at this time. Thank you for your understanding.

After your appointment

After the appointment, we will continue to be available to answer questions or address concerns about your pet. If your pet comes with our doctor for cremation, and you are receiving their ashes back, you will receive a call from Memorial Pet Services when the ashes are ready to be picked up – normally about 1-3 business days after the home visit. Please see Memorial Pet Service’s website for the latest updates on their hours and protocols during this time. If pick up is not a viable option, your pet’s ashes can also be mailed to you for an additional postage fee which will be discussed in the initial phone consult.

We understand that losing a beloved companion at any time is challenging, but it can be overwhelming at this time of uncertainty and mourning.

  • Although the Pet Loss Resource Center is no longer offering in-person support groups, please reach out to them if you are in need of support during this time and the team will assist you.
  • If you are in need of more immediate emotional support before or after saying goodbye to your pet, consider reaching out to Day by Day Pet Support’s dedicated telephone hotline at 484-453-8210, as well as reaching out to loved ones by phone, email, or other virtual methods of contact.

If you (or anyone else who was present during our housecall visit) tests positive for COVID-19 within 14 days of our visit, please contact us so we can take appropriate steps to self quarantine to keep our community safe.

Sincerely,

Laura Purdy, Katie Hilst, & Christine Nelson, DVMs

Journeys Home Pet Euthanasia

Portrait of the 3 vets at Journeys Home Pet Euthanasia

Dr. Catie Hawkins, Dr. Laura Purdy, Dr. Katie Hilst

Voice Calls: (608) 347-1897
(please do not text)

Holiday Hours:
We are open regular hours except for Thanksgiving and Christmas day when we are closed but will return phone calls on those days.

Hours and Availability:
Weekdays 8:00 am – 8:00 pm
Saturday   8:00 am – 4:00 pm
Sunday     8:00 am – 4:00 pm
Please read our cancel policy.

Contact by Email:

Send to: journeyspet@gmail.com

Contact by Email Form:

If you (or anyone else who was present during our housecall visit) tests positive for COVID-19 within 14 days of our visit, please contact us so we can take appropriate steps to self quarantine to keep our community safe.