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Today’s situation with COVID-19

Vet Dr. Laura Purdy in COVID-19 PPE

We are currently taking appointments

As we all move into a transitional phase navigating COVID-19 developments, we continue to attend house calls to assist with in home euthanasia while following current Dane County Public Health Orders. The health and safety of our doctors and their loved ones, as well as the health and safety of our clients, will always be our number one priority.

We are so happy to see promising advancements in how our community is able to interact safely with one another as more of us are vaccinated. Our hope is that through continued diligence, these trends will keep heading in that positive direction. We’ve put this page together to help you prepare for our visit, and to let you know how you can do your part to assist us in continuing to be able to assist pets and families at home during this time.

Making and Preparing for the appointment

When possible, please read this entire page, in order to be best prepared for an appointment. Let us know if you have any questions or concerns by phone or email.

  • Due to the possibility of exposure and quarantine for our doctors as well as the need to screen clients prior to our visit, we are currently scheduling same day appointments, next day appointments, and up to three days in advance. If you are looking for an appointment for more than three days in advance you are welcome to call and discuss your situation and we can work with you to develop an appropriate plan.
  • We will be asking additional questions in order for us to learn more about your pet and your family. We ask that you answer these questions to the best of your ability, and to update us if there are any changes between when we speak on the phone and arrive at your home.
  • If there are additional memorial items that you may want through Memorial Pet Services, please review their online catalog and have item numbers ready ahead of time.
  • We request that only immediate family members living in the home be present for the appointment whenever possible.

During the appointment

At the appointment, we will be taking various precautions to not only protect you and ourselves, but also to help protect the other families that we visit that day. Please read through this list prior to the appointment in order to know what to expect. We’ve bolded things we need you to do. If you have any questions or concerns about what’s below please call us to discuss your situation further prior to our visit.

  • When we pull into your driveway, it may take us a few extra minutes before we are ready to greet you and your pet. We will be sanitizing our hands and preparing the items we need for the appointment.
  • We request that only immediate family members living in the home be present for the appointment whenever possible.
  • If you and your pet are able to be outside or in a less utilized area for our appointment such as a garage, porch, back deck, please let us know in our phone consultation and/or upon arrival.  Try to choose a space where we have ample room to spread out and practice social distancing, and we welcome any ideas you have for increasing ventilation during the visit such as cracking open a window.
  • We may be dressed a little differently than we normally are – your doctor will be wearing a mask, gloves, a fresh outfit, and utilizing disinfected/fresh supplies at your visit. The doctor may also be wearing a face shield or safety glasses depending on her personal protective needs.
  • If you have a pen at home, please use your own in order to sign our paperwork and have it somewhere handy.
  • We require those present at the visit to wear a mask regardless of vaccination status or appointment setting as long as they are medically able to do so. If wearing a mask is not possible for medical reasons, please consult with us directly to come up with an appropriate solution (such as maintained outdoor distancing) to keep each other safe.
  • We will still be taking the same forms of payment – cash, credit card or check (which can be pre-written out to Journeys Home).  If paying by credit card, we may ask you to read out the information for us to put into our phone payment program, and the doctor will ask for verbal permission in lieu of a signature.
  • In order to follow current Public Health Orders, throughout the appointment we ask that 6 feet of distance be maintained whenever possible between the doctor and yourself regardless of vaccination status or appointment setting. This may mean adjusting where the household members are seated, and taking turns being near the pet. We know this is challenging, but this is the best way continue to provide in-home care for your pet. Our doctor may remind you of this distance– please do not take offense, and work together to find an appropriate solution. If you are unwilling to follow the doctor’s safety guidelines she may be unable to proceed with the home visit. 
  • In most cases, we will give your pet the initial injection under the skin just as we normally do while you keep appropriate social distancing as noted above. We can then let you spend time with your pet as they relax and gently fall asleep. Once the pet is comfortable and resting under anesthesia, the doctor may ask that you once again maintain appropriate social distancing while we administer the second injection to help your pet peacefully pass. The doctor can then move away to allow the household to spend time saying goodbye. Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • We are still bringing all materials needed in order to make a clay pawprint if desired, and will be wearing gloves so you can safely and comfortably bake it after we leave.
  • In most cases, if the pet is coming with the doctor for cremation, we will once again ask you to maintain the appropriate social distancing while we prepare the pet for transport either by snuggling them in a blanket, and getting them on to a stretcher if the pet is large. We will, as always, need one member of the household to assist with walking the stretcher out to the vehicle. Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • We are unable to have your pet go with your own personal blanket or other items at this time to ensure the safety of ourselves and the cremation facility staff. Thank you for your understanding.

After your appointment

After the appointment, we will continue to be available to answer questions or address concerns about your pet. If your pet comes with our doctor for cremation, and you are receiving their ashes back, you will receive a call from Memorial Pet Services when the ashes are ready to be picked up – normally about 1-3 business days after the home visit. Please see Memorial Pet Service’s website for the latest updates on their hours and protocols during this time. If pick up is not a viable option, your pet’s ashes can also be mailed to you for an additional postage fee which will be discussed in the initial phone consult.

We understand that losing a beloved companion at any time is challenging, but it can be overwhelming at this time of uncertainty and mourning.

  • Although the Pet Loss Resource Center is no longer offering in-person support groups, please reach out to them if you are in need of support during this time and the team will assist you.
  • If you are in need of more immediate emotional support before or after saying goodbye to your pet, consider reaching out to Day by Day Pet Support’s dedicated telephone hotline at 484-453-8210, as well as reaching out to loved ones by phone, email, or other virtual methods of contact.

If you (or anyone else who was present during our housecall visit) tests positive for COVID-19 within 14 days of our visit, please contact us so we can take appropriate steps to self quarantine to keep our community safe.

Sincerely,

Laura Purdy, Katie Hilst, & Christine Nelson, DVMs

Journeys Home Pet Euthanasia

Portrait of the 3 vets at Journeys Home Pet Euthanasia

Dr. Catie Hawkins, Dr. Laura Purdy, Dr. Katie Hilst

Voice Calls: (608) 347-1897
(please do not text)

Holiday Hours:
We are open regular hours except for Thanksgiving and Christmas day when we are closed but will return phone calls on those days.

Hours and Availability:
Weekdays 8:00 am – 8:00 pm
Saturday   8:00 am – 4:00 pm
Sunday     8:00 am – 4:00 pm
Please read our cancel policy.

Contact by Email:

Send to: journeyspet@gmail.com

Contact by Email Form:

If you (or anyone else who was present during our housecall visit) tests positive for COVID-19 within 14 days of our visit, please contact us so we can take appropriate steps to self quarantine to keep our community safe.