(608) 347-1897 journeyspet@gmail.com

Contact Us

We typically schedule appointments Monday – Friday at 10am, 12pm, 2pm and 4pm and on weekends at 10am, 12pm and 2pm.

We can sometimes schedule a same-day appointment if we have an available spot open and we hear from you early in the day.

Since there are no guarantees of scheduling a same-day appointment, we encourage families to set up an appointment a day or two ahead of time.

FAQ

Making and Preparing for the appointment

When possible, please read this entire page in order to be best prepared for an appointment. Let us know if you have any questions or concerns by phone or email.

  • In order to continue to accurately screen clients prior to our visit, we are currently scheduling same-day appointments, next-day appointments, and up to three days in advance. If you are looking for an appointment for more than three days in advance, you are welcome to call and discuss your situation and we can work with you to develop an appropriate plan.
  • We will be asking additional questions in order for us to learn more about your pet and your family. We ask that you answer these questions to the best of your ability and to update us if there are any changes between when we speak on the phone and when we arrive at your home.
  • If there are additional memorial items that you may want through Memorial Pet Services, please review their online catalog and have item numbers ready ahead of time.
  • Please be knowledgeable and aware of the health and vaccination status of all two-legged supporters who may be present at the home visit. Our screening questions when scheduling are meant to apply to everyone in attendance.
  • If someone in your home has tested positive for covid-19 and is currently under quarantine, we are still here to help. Please give us a call to discuss your family’s situation and go over our guidelines regarding house calls to covid positive homes. After reviewing this information with you, we can work together to determine if at home euthanasia is the appropriate choice for you and your pet.

During the appointment

At the appointment, we will be taking various precautions to not only protect you and ourselves but also to help protect the other families that we visit that day. If you have any questions or concerns about what’s below please call us to discuss your situation further prior to our visit.

  • When we pull into your driveway, it may take us a few extra minutes before we are ready to greet you and your pet. We will be sanitizing our hands and preparing the items we need for the appointment.
  • We require that you be knowledgeable of the health and vaccination status of anyone present at the home visit. For this reason, we recommend keeping the number of people limited whenever possible.
  • Please let us know if you are experiencing any cold or flu-like symptoms, fever, have been exposed to a positive case or are waiting on results from a recent COVID-19 test regardless of personal vaccination status.
  • We will still be taking the same forms of payment – cash, credit card or check (which can be pre-written out to Journeys Home). If paying by credit card, we may ask for verbal permission in lieu of a signature.
  • Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.
  • We are still bringing all materials needed in order to make a clay paw print if desired, so you can safely and comfortably bake it after we leave.
  • In most cases, if the pet is coming with the doctor for cremation, we will prepare the pet for transport by snuggling them in a blanket, and getting them on to a stretcher if the pet is large. We will, as always, need one member of the household to assist with walking the stretcher out to the vehicle. Note: Additional precautions will be discussed prior to the appointment if anyone in your household is experiencing illness such as fever or respiratory signs, or if a member of your household has been diagnosed with COVID-19.

After your appointment

After the appointment, we will continue to be available to answer questions or address concerns about your pet. If your pet comes with our doctor for cremation, and you are receiving their ashes back, you will receive a call from Memorial Pet Services when the ashes are ready to be picked up – normally about 1-3 business days after the home visit.

Please see Memorial Pet Service’s website for the latest updates on their hours and protocols during this time. If pick up is not a viable option, your pet’s ashes can also be mailed to you for an additional postage fee which will be discussed in the initial phone consult.

We understand that losing a beloved companion at any time is challenging, but it can be overwhelming at this time of uncertainty and mourning.

  • Although the Pet Loss Resource Center is no longer offering in-person support groups, please reach out to them if you are in need of support during this time and the team will assist you.
  • If you are in need of more immediate emotional support before or after saying goodbye to your pet, consider reaching out to Day by Day Pet Support’s dedicated telephone hotline at 484-453-8210, as well as reaching out to loved ones by phone, email, or other virtual methods of contact.